Get help with the AZR Intelligence Platform extension

Email: support@azr.com.qa
Language: You can write to us in Arabic or English
Hours: Doha business days, Sunday to Thursday
First reply: We reply on business days

Write to us from your work email and include:

1. Your organization name.
2. The browser name and version, and the extension version (on the browser's extensions page).
3. What you did, what you expected, and what happened. A screenshot helps. Do not send passwords or real business values; use the reference only (for example PMT-700102).
4. The time it happened, with your time zone.

Common questions

• The extension shows nothing. It works only for organizations with an active subscription or trial and only for people who hold a seat. Ask your organization's administrator to check your seat in Studio.
• A site is not underlined. The site must be approved by your administrator in Studio, and your browser must have granted access to it. Open the extension's popup to see the site's state.
• Sign-in fails. Sign-in uses your organization's Microsoft account. An administrator must approve the app for the organization once. The first-run screen explains the exact message.
• Privacy. The extension reads page text on your computer and sends only the reference-shaped words it found, with your Microsoft sign-in token, to your organization's AZR service, never the page text or the page address. See the privacy policy. Privacy questions: privacy@azr.com.qa.
• Billing. The extension is sold by AZR SOFTWARE SOLUTIONS W.L.L., by invoice. Browser stores do not bill for it. Write to the same address for invoice questions.

Company

AZR SOFTWARE SOLUTIONS W.L.L., Commercial Registration 234601, 10th Floor, Hleatan Tower, Al Safliya Street, Doha, Qatar. info@azr.com.qa.